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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Gustavo Ronquillo

October 2, 2026

5  out of  5
rating by Gustavo Ronquillo
"I needed help with a car insurance, Jany Ramirez from Frananda Macedo State Farm Insurance Agency helped me with this policy, she went above and beyond, she was extremely helpful, very professional, she took her time explaining the policy coverage and explained to me on how to save on the cost. Thank you very much Jany!!!"
We responded:
"Thank you for the wonderful 5-star review! We’re so glad Jany Ramirez was able to assist you with your car insurance policy. It means a lot to hear that she was professional, took the time to explain your coverage in detail, and helped you find ways to save.

We truly appreciate your trust—thank you again, and we look forward to helping you anytime you need us!"
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Lisa Ken

October 1, 2026

5  out of  5
rating by Lisa Ken
"Richard, made it very clear for me to understand about choosing the right plan for me."
We responded:
"Thank you for your five-star review! We're glad Richard made your options clear and helped you feel confident choosing the right plan. We appreciate your trust in our agency!"
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silvio junior

September 23, 2026

5  out of  5
rating by silvio junior
"Excelente lei de"
We responded:
"Thank you for the 5-star review! We truly appreciate your business and your trust in our team."
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Richard De La Osa

September 23, 2026

5  out of  5
rating by Richard De La Osa
"Excelente servicio y profesionalismo! Richard demuestra gran conocimiento, atención y un interés genuino en ayudar a los demás. Su educación y actitud positiva hacen que cada interacción se una experiencia muy agradable. Su trabajo es muy apreciado y totalmente recomendado!!"
We responded:
"Thank you for your fantastic review! We’re so glad to hear you had an excellent experience with Richard. Your kind words about his knowledge, attentiveness, politeness, and positive attitude are greatly appreciated. We’re grateful you chose our agency, and we look forward to helping you again in the future."
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Isabel Torres

September 17, 2026

5  out of  5
rating by Isabel Torres
"My agent, Richard De La Osa was very informative, pleasant, patient ensuring I had a good insurance rate abs l and understanding the app to sync my beacon which confirms my discount. I have an awesome rate!"
We responded:
"Thank you so much for your wonderful 5-star review! We’re thrilled to hear that Richard provided an informative, pleasant, and patient experience—helping you find a great vehicle insurance rate and making sure you understood the app so you could sync your beacon for your discount.

We truly appreciate your trust in our agency, and we’re glad you’re enjoying an awesome rate! If you ever need anything, we’re here to help."
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Marlene Lara

August 31, 2026

5  out of  5
rating by Marlene Lara
"La verdad excelente servicio al cliente
Súper contenta con mi nuevo seguro de carro.
State Farm me gusta porque no tienen gastos escondidos
Te dicen la verdad y me encanta la integridad de sus empleados
Especialmente el de Jany
Que me ayudó y me respondió todas mis preguntas con mucha paciencia y respeto."
We responded:
"¡Muchísimas gracias por tu reseña y por confiar en State Farm! Nos alegra muchísimo saber que tu experiencia con nosotros ha sido excelente y que estás súper contenta con tu nuevo seguro de carro.

En nuestra agencia nos esforzamos por ofrecer un servicio claro, transparente y con total integridad, sin costos ocultos, para que nuestros clientes se sientan seguros y bien atendidos.

También agradecemos que menciones especialmente a Jany. Nos dará mucho gusto saber que pudo ayudarte con paciencia, respeto y responder todas tus preguntas.

Gracias nuevamente por tu confianza. ¡Estamos para servirte en todo momento!"
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Angel Ruiz

August 24, 2026

5  out of  5
rating by Angel Ruiz
"Una gran familia muy amable y profesional"
We responded:
"¡Muchísimas gracias por su reseña! Nos alegra mucho saber que recibió un trato amable y profesional. Para nosotros es un gusto poder ayudarle siempre que lo necesite. ¡Reciba un cordial saludo de todo el equipo!"
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rosangela rocha

August 15, 2026

5  out of  5
rating by rosangela rocha
"I highly recommend Fernanda Macedo State Farm. Jonathan was extremely kind, professional, and helpful throughout my experience. It is wonderful to have all of my insurance needs in just one place. I truly appreciated the excellent service. Thank you, Jonathan, for making the process easy and pleasant!"
We responded:
"Thank you so much for your wonderful 5-star review! We’re thrilled to hear that you had such a positive experience with Fernanda Macedo State Farm.

It’s great to know Jonathan was able to provide you with kind, professional, and helpful support from start to finish, and that you found it convenient to manage all of your insurance needs in one place.

We truly appreciate your trust and your kind words—thank you again for choosing us!"
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Noemi Prado

August 11, 2026

1  out of  5
rating by Noemi Prado
"DO NOT TRUST THIS AGENCY WITH YOUR HOME OR YOUR INSURANCE COVERAGE.!!

I strongly recommend staying away from this agency. My experience was extremely unprofessional and completely unacceptable.

I purchased homeowners insurance through this agency and trusted them to properly handle my coverage. They knew there was an inspection issue and knew the policy was being cancelled, yet I was not clearly informed that my homeowners insurance had actually been cancelled.

I only discovered the problem after receiving a $1,770 refund check and having to repeatedly contact the agency myself to find out what had happened. I then spent weeks trying to resolve a situation that should never have reached this point.

As a result of this coverage gap, I am now facing an approximately $790 charge from my mortgage lender. I have documentation, emails, cancellation records and communications showing the timeline of what happened.
What is even more frustrating is that, instead of taking responsibility for how this situation was handled, I was repeatedly told that the responsibility was mine because an inspector supposedly could not reach me. Meanwhile, the agency had already been communicating with the insurance company about the inspection and cancellation.
This is not the level of professionalism, communication or accountability I expect from an insurance agency.

I have already had to reconsider my relationship with this agency for other insurance as well.

DO NOT TRUST THIS AGENCY BLINDLY WITH YOUR HOME OR YOUR INSURANCE COVERAGE.

Verify everything yourself, get everything in writing, and do not assume that your agent will notify you when something goes wrong.
In my experience, this has been one of the most disappointing and unprofessional experiences I have ever had with an insurance agency. I absolutely do NOT recommend Fernanda Macedo Insurance Agency.!!!!"
We responded:
"Dear Noemi,

I understand you are unhappy underwriting terminated your coverage prematurely.
As I emailed you earlier, we have several emails as evidence you were aware and informed the inspection was needed in order to keep your policy active, including one where you apologized for not getting back to inspector and admitted he has been trying to reach you.

While investigating your complaint, I see my team went above and beyond trying to help you schedule your inspection, with dozens of reminders between February and May. And back and forth with underwriting to ask them to give you another chance to schedule your inspection.

As I mentioned over the phone, we are sorry the experience didn’t go as expected, and just know insurance is highly regulated and often the agency’s hands are tight and we have to follow industry compliance and regulations.
If you refuse to open the doors for a mandatory inspection, underwriting has the legal right to cancel your policy.

For future, I highly recommend listening to your insurance agent when they advise you underwriting will cancel your policy if you don’t take action.
Fernanda Macedo"
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Gelaine Belonce

August 11, 2026

5  out of  5
rating by Gelaine Belonce
"Thank you, Fernanda! I’d be happy to. I appreciate you!"
We responded:
"Thank you so much for the feedback! - Fernanda Macedo"
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Roxy Willets

August 11, 2026

5  out of  5
rating by Roxy Willets
"Called for quotes, Reece was very helpful and accommodating."
We responded:
"Dear Roxy, I am glad Reese was able to help you! I appreciate your review - Fernanda Macedo"
Profile photo of Jany Ramirez

Jany Ramirez

August 10, 2026

5  out of  5
rating by Jany Ramirez
"The service was excellent from start to finish. Friendly team, smooth process, and great follow-up. Thank you"
We responded:
"That you so much. You are a valuable customer of our agency and we appreciate you!
Fernanda Macedo State Farm"
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Joy Marx

August 8, 2026

5  out of  5
rating by Joy Marx
"Fernanda cares"
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milton marx

August 8, 2026

5  out of  5
rating by milton marx
"friendly and helpful team!!"
We responded:
"Thank you for taking the time to leave us a review, Milton. Our State Farm office in Boca Raton, FL would be nothing without policyholders like you!"
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Raffie Freiden

August 7, 2026

1  out of  5
rating by Raffie Freiden
"I have had Stae Farm for 30 years and got this agent when I moved to Florida. They are the absolute worst and careless agency I have ever dealt with.
Their agents constantly get policy information wrong and you end up having a lack of coverage because of it.
We got screwed on two major claims because of this. Finally I changed and transferred to another agent."
We responded:
"Dear Raffie, my team provided you proper information on your coverage and both your claims are pending further information from you in order to be paid out.
I am sorry you feel as my agency doesn’t care. We sincerely care, however we are unable to assist your claim move forward until you provide the information claims department is asking.
I am sending you an email right now with a reminder of what claim is expecting from you. - Fernanda"
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4BS RayGwap

June 10, 2026

5  out of  5
rating by 4BS RayGwap
"Great service"
We responded:
"Thank you so much for your 5-star review! We’re glad you received great service and appreciate your support. If you ever need anything, we’re here to help."
Profile photo of Eduar

Eduar

June 3, 2026

5  out of  5
rating by Eduar
"Buen trato"
We responded:
"Thank you for taking the time to leave such a great review, Eduar. We strive for excellence in all things insurance and are grateful for your positive feedback. "
Profile photo of MOISES ALEJANDRO HERNANDEZ HERRERA

MOISES ALEJANDRO HERNANDEZ HERRERA

June 3, 2026

5  out of  5
rating by MOISES ALEJANDRO HERNANDEZ HERRERA
"Quiero agradecer y felicitar a la especialista Jany Ramirez, por su excelencia y profesionalismo, una agente que transmite seguridad y confianza, me siento complacido con el apoyo que me dio a todos mis requerimientos, su asesoría es de alto nivel, recomendada al 1000%, no dudes mas, ella es la ideal y bien calificada..gracias Jany, muchas bendiciones"
We responded:
"Gracias por tomarse el tiempo de dejar una reseña tan excelente, Moises. Nos esforzamos por la excelencia en todos los aspectos del seguro y agradecemos sus comentarios positivos."
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Rose Menendez

May 7, 2026

5  out of  5
rating by Rose Menendez
"Very Good Service. They are the Best and Juliane Seda is very reachable, knows all process and helped set the transponder. They are very good customer service"
We responded:
"Thank you for your wonderful feedback! We're delighted that Juliane Seda and our team were able to assist you so effectively. Providing great customer service is very important to us, and we're glad it made a difference for you. We appreciate your trust and look forward to helping you again in the future!"
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Route of Paint

May 7, 2026

5  out of  5
rating by Route of Paint
"Recomendo a Fernanda Macedo State Farm insurance. Juliane é super atenciosa e eficiente. Fez um excelente trabalho para nossa empresa"
We responded:
"Thank you so much for your kind words and recommendation! We’re thrilled to hear that Juliane provided an attentive and efficient service for your company. Your satisfaction is our top priority, and we look forward to continuing to support your insurance needs."
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Monica Alfaro

April 30, 2026

5  out of  5
rating by Monica Alfaro
"Review para Jany Ramirez Perez - State Farm
⭐⭐⭐⭐⭐ Excelente atención y servicio 5 estrellas
Quiero dejar un testimonio público porque Jany me ayudó de manera excepcional.
Desde el primer momento Jany fue muy paciente, clara y profesional. Me explicó todo con detalle (algo que necesitaba mucho porque estaba confundida con mi póliza anterior). Me preparó varias cotizaciones, incluyó el Rideshare Endorsement para Uber y me ayudó a encontrar una cobertura que realmente me protege mientras trabajo.
Gracias a su excelente servicio ahora tengo una póliza mucho más completa y segura con State Farm. Todo el proceso fue rápido, transparente y sin presiones.
Sin duda la recomiendo 100%. Si estás buscando un agente de seguros que realmente se preocupe por ti y te explique todo en español, Jany es la persona indicada.
Muchas gracias Jany por tu gran ayuda!
Mónica Alfaro-Rojas
Boca Raton, FL"
We responded:
"Hi Monica,

Thank you very much for your thoughtful and detailed review! We’re delighted to hear that Jany provided you with the clarity and support you needed, especially in navigating your previous policy and finding the right coverage for your rideshare work. It means a lot to us that you felt comfortable and well-informed throughout the process.

We appreciate your recommendation and are proud to have Jany on our team providing personalized service in Spanish. Please don’t hesitate to contact us anytime—we’re here to help!

Best wishes,
Fernanda Macedo State Farm Insurance Agency"
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Claudia Milhomens

April 21, 2026

5  out of  5
rating by Claudia Milhomens
"Tive uma experiência incrível com a Juliane que trabalha nessa agência em um momento muito difícil da minha vida. Ela foi extremamente gentil, atenciosa e realmente se importou comigo.

Ela buscou o melhor seguro dentro do que eu precisava e dentro das minhas condições financeiras. Além disso, ela sempre acompanha tudo de perto, liga, pergunta como estou e se preciso de algo. Esse cuidado faz toda a diferença. Mais do que uma agente de seguro, parece uma amiga. Recomendo muito para qualquer pessoa que esteja procurando não só um bom seguro, mas um atendimento humano, honesto e de coração.
Claudia Milhomens"
We responded:
"Thank you so much for your heartfelt review! We’re truly touched to hear about your positive experience with Juliane.

She is a valued member of our team, and it’s wonderful to know that her kindness, attentiveness, and genuine care made a meaningful difference during such a challenging time. At our agency, we strive to provide not just excellent insurance solutions but also compassionate and honest service, and Juliane exemplifies this mission perfectly.

We sincerely appreciate your recommendation and are always here to support you whenever you need us. Thank you again for trusting us!"
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Amy Rapplean

April 8, 2026

5  out of  5
rating by Amy Rapplean
"Best service ever. Thank you so much."
We responded:
"Hello Amy, Thanks for the great review! It's great to know that we were able to provide you with the highest levels of service. We truly value your recommendation, and are confident we can continue to provide excellent service in the future. Thanks again and we look forward to seeing you again soon!"
Profile photo of Carol Ribeiro

Carol Ribeiro

April 7, 2026

5  out of  5
rating by Carol Ribeiro
"I’ve had a great experience working with Fernanda Macedo - State Farm for my car insurance. Fernanda and her team are incredibly professional, responsive, and genuinely care about their clients.

Juliane, who I work with most often, is absolutely wonderful. She is always patient, knowledgeable, and takes the time to explain everything clearly. She actually called me today excited to share that my policy premium will be going down by $200 next year. That level of proactive communication and care is rare and truly appreciated.

It’s not often you find an insurance team that combines efficiency with such a personal touch, but they truly do. I feel confident knowing I’m in great hands and highly recommend them to anyone looking for reliable and attentive service."
We responded:
"Carol, thank you so much for the wonderful review! We really appreciate your kind words. If you ever have any questions or need assistance with anything insurance related, do not hesitate to reach out to Juliane, to me (Fernanda) and to our team—we are always here to help!

Obrigada Carol! - Fernanda"
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Yasser Boza Diaz

April 2, 2026

5  out of  5
rating by Yasser Boza Diaz
"Una excelente 👌 atención por parte del agente de seguros que me atendió ( Jany). Rapidez, objetiva pero sobre todo muy amable. En todo momento trabajo en buscar o lograr lo que el cliente, en este caso yo, Buscaba para mi padre. Muy agradecido y contento con sus servicios."
We responded:
"Agradecemos sinceramente su reseña, Yasser. ¡Nos esforzamos por superar sus expectativas en todo lo relacionado con los seguros aquí en nuestra oficina de Boca Raton! "